Everything we sell is in New Zealand Currency (NZD$)

We deliver:

With Grace couriers NZ wide for a flat rate of $6.50 urban delivery and $9.00 rural delivery. Your order will be sent via Courier Post and is scheduled to arrive within 1 -3 working days including Saturdays.

You are more than welcome to pick your items instore, please arrange by either phoning (03) 236 1960 or emailing withgrace@xtra.co.nz

Returns

You may return your product if you are unhappy with it or our service. Unhappiness with our products and service very rarely takes place because we sell quality products with top quality service, but sometimes... shit happens.

So, when shit happens, this is the deal...
Your return possibilities are: Replacement, Credit or Refund.
To return an item you must:

FIRST · Make contact with us within 24 hours of receiving the item you are unhappy with and tell us of your unhappiness

THEN · Return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived unused and in original packaging. We will have record of the sale but always best to keep the receipt we would have emailed to you. You will need to pay for return postage, please track and trace this, so everybody is playing fair.


BUT · We will not accept returns on sale items.

Availability

Also, please note that we are in fact a walk in the door and buy over the counter real life store....

Which means, that though very unlikely, it is possible that you may be buying a product around the same time as someone is buying the exact same product over our counter. If this ever happened, and it turned out that the product is the last of its kind we have, we will give preference to the counter sale. Simply because they would have walked out the door by the time we are notified of and able to action your web sale.

Such a unique happenstance will surely not happen to you. But, if it ever did we would make contact with you immediately via email or telephone and make arrangements for either immediate refund or store credit. You will be completely understanding, and will appreciate and see the humour in the uniqueness of such an unusual event. Kind of like being struck by lightning...

Yes, that was/is an escape clause :-)